Via.com — bus cancelled - not received refund yet (via.com)

Address:	Chittoor, Andhra Pradesh
Website:	VIA.COM

Hi sir,

I have booked a ticket as on 20.10.2018 for 21.10.2018 from tirupati to hyderabad using via.com and received the ticket to mobile as well as mail. The travel name is "dhanunjaya travels (Hyd)".

I have booked it for my brother "ravi konnipati"

Ticket cost is 1210 rupees.

After few hours, i have received a message saying the bus is cancelled.
Tried reaching to the number given in the ticket and one was switched off and the other one was related a different travel service called kaleswari.

Opp srinivasam complex
Ph. [protected], 0877
2223369, [protected]

Called via.com customer care numbers and got shocked with their response.
They says that, send an email and will look into which is pathetic.

Please see the attached ticket copy and help me to get my money back.

Thanks,
Narasimhulu konnipati
[protected] / [protected]