Via.com — cancelation of flight

Booked a flight from malaysia to united states through via.com, made emails but received delayed replies and mentioning that they have contacted the airline on the cancelation, but i called the airline and they have not received any news from them. My flight is very costly and not obtaining the refund will be a huge blow to me, the flight is in a week time and i till can't cancel the flight. Can anyone help on this matter?
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Via.com / Flightraja Travels customer support has been notified about the posted complaint.
 
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Hi there this is orgen. Norbu n I booked flight ticket from ur web from Shimla to Delhi (air India ) on 24th of may 2019 which is cancelled n my PNR no. Is H1RDV .i[censored] need So plz guide me on refund or plz refund my money back thx u..
Orgen norbu

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    +91 80 4043 3000 [Corp Office]
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    Magnolia, Block B, Level 4, Manyata Embassy Business Park, Outer Ring Road, Nagwara, Bangalore, Karnataka, India - 560045
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