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Via.com / Flightraja Travels

[Resolved]  Via.com / Flightraja Travels — Airline ticket refund

My trip was cancelled by Eva Air last 4 April 2020 because of the pandemic.
I purchased the ticket thru Via.Com. I emailed them immediately when I knew about the flight cancellation.
They have informed me that they are still processing my refund. They keep on sending the same generic reply everytime I remind them of the refund.
I have consistently email them for the past 3 months, to no avail. No reply whatsoever. I am based in singapore, and they dont have any contact number her nor a legit physical office. Its already 10 months, and they havent refunded me of my air ticket. I deserve justice.

Booking reference is FMNSG107MNFKEY

My email add is [protected]@yahoo.com
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Aug 5, 2021
Complaint marked as Resolved 
Via.com / Flightraja Travels customer support has been notified about the posted complaint.
 
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Kindly write an email to sg.[protected]@via.com
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    +91 80 6781 8181
    +91 80 4043 3000 [Corp Office]
    Via.com / Flightraja Travels Address
    Magnolia, Block B, Level 4, Manyata Embassy Business Park, Outer Ring Road, Nagwara, Bangalore, Karnataka, India - 560045
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