[Resolved] Via.com / Flightraja Travels — booking errors and doesn't want to refund my money

Ginelle Ballesfin-Doubek

Feb 3, 2018

Website: Via.com / Flight Raja Travels

I was trying to book a last minute flight with via.com and their system sent me a booking that is not confirmed. But not knowing that they have booked me another ticket which i don’t know of and charged me an amount of money. I was asking them to refund as i didn’t get the booking and i didn’t even take the flight. But they kept responding to me with different agents with same questions. And no resolution being given. I kept asking them where can i call to resolve the issue and they just ignore my questions.

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Mar 12, 2018

Complaint marked as Resolved

Via.com / Flightraja Travels customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2018

Via.com / Flightraja Travels Customer Care's response Dear Ms. Ginelle

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your two bookings FMNAE100X01C4Y & FMNAE100X01LG1

At Via.com we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. Upon thorough review of the situation, we narrowed the cause.

Our team should have checked both the booking details correctly, However this ticket was issued on Salam Air which is Non refundable ticket and upon cancellation / No show there is no refund.

Because of this serious oversight and as a Good will gesture we are processing a Full refund AED 2129.04 against FMNAE100X01LG1 which will reflect in your card in 5 to 7 working days.

As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again.

We deeply value your relationship with Via.com and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at support.[protected]@via.com