[Resolved] Via.com / Flightraja Travels — Booking not confirm and payment refund pending

Birun Takhellambam

from Puruliya, West Bengal

Oct 6, 2016

Address: 795149

I tried to book for 4 passengers including 1 infant on 27th september 2016 for IMPHAL to AGARTALA flight on 23rd oct 2016 using via app from my smartphone. It was fail, payment Rs. 6215.24/- was deducted from our SBI a/c. Now VIA said that they didn't get the payment, do the fresh booking. I sent transaction screenshots and booking screenshots more than 10 times to via. but they reply the same answer, for transaction failure of netbanking it would be refund within 07-09 working days. Its irritating to see the same reply. Now its more than 7 working days as it was tried on 27th sept 2016. Still no refund, no valid response from VIA side. Even I ask them to whom I have to consult.
No used at all.
So I finally mailed to citrus helpline. I thought citrus was payment gateway for the transaction. Still no solution.

Transaction screenshots are attached

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Jan 6, 2017

Complaint marked as Resolved

Via.com / Flightraja Travels customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2016

Via.com / Flightraja Travels Customer Care's response Dear Guest,

We deeply regret for the inconvenience. We have forwarded the issue to the concerned team. They will get back to you soon on this.

Thanks,
Via Care