Via.com / Flightraja Travels — bus booking services and customer support

Address: 411001

Website: www.via.com

I have used it to book bus tickets. And the experience was pathetic. Never ever use via.com or you will regret it. I used it to book a bus from goa to pune, india and i booked the ticket one month in advance. Received confirmation, seat no. And all. On the day of journey there was no bus on the stand, i called them and they told me that that bus doesn't run on that route since past few months.

So basically i was standing alone on goa bus stand at night with no reservations and as it was 2nd oct 2017 (Long weekend) so rest other buses were also full. After standing there for 3 hours i got a bus with triple fare for a last seat ticket (Last seats are pathetic to use).

Also they haven't even refunded me for that cancelled ticket. Since last 10 days i am following up with there customer support and they have only single response "we are working on your query and will get back to you soon".