Via.com / Flightraja Travels — bus ticket

Address: New Delhi, Delhi, 110008

Website: in.via.com

Dear guest,

Greetings from via.com!

Thanks for escalating the issue to us. For the aforesaid ref no. Fmnlb2a24p47d we have taken this issue with concern operator and they are investigating on the issue.

Request you to kindly bear us sometime with us and will get back to you with an update shortly.

Thanks for giving opportunity to serve you better!

Regards,
Navya v

Original message:
From: [protected]@via.com
Sent: thursday, june 29, 2017 10:38:27 am
To: buses via ; care via
Subject: fwd: inconvenience during bus trip

Dear team,

Kindly look into the matter and do the needful.

http://www.via.com/static/img/via_logos/logo-expert.png

Chaitra. M | b2c| travel consultant |

E: [protected]@via.com| t:[protected] |

All-icon. Jpg

— forwarded message —
From: v jay kr
Date: thu, jun 29, 2017 at 10:20 am
Subject: inconvenience during bus trip
To: [protected]@via.com

Hi
My name is vijay and booked 4 upper cabin sleeper seats in a video ac bus from karta to delhi and boarding time is 6 pm from katra.
But what i got is third class bus without charging and video and no lights complete dark in bus. The seat was given to me was lower sleeper while i booked upper cabin sleeper. The bus stopped at a 'chai ki dukan' which they were calling restaurant where no water in washroom was there driver told my wife to pee on road how shameful.
And worst of all bus start it's journey at 11 pm. 5 hours late can you believe it.

I want my refund or i will consult with my lawyer.
Below are my bus ticket details.

- your tickets 1. Katra-delhi on sun, 25 jun, 2017, pnr: ts[protected]dlvi, ticket no: 11563, via ref: fmnlb2a24p47d, travels: manali travel height, boarding point: katra, landmark: katra, phone: [protected] [protected] [protected] [protected], boarding time: 06:00 pm, seats: du5, du3, du4, du6, for 1. Vijay.