Via.com / Flightraja Travels — bus ticket not confirmed but amount debited from bank a/c

Website: via.com

On 06.12.2017 at about 6-55 p. M i purchased bus ticket from kolkata, w. B to maldah w. B with return journey amounting to rs.1064.88 through your website for manoroma travels bus journey through net banking. But i regret, despite being debited the amount from my bank a/c, no confirmation of booking displayed/received except some error message of faulty transaction.
Therefore, kindly refund back the amount direct to the debited a/c and oblige.
Y/f,
Asoke kumar mondal