[Resolved] Via.com / Flightraja Travels — credit shell issue with via.com

[Resolved] Via.com / Flightraja Travels — credit shell issue with via.com

M mehra1984 Aug 25, 2020

I have cancelled my ticket in March due covid19 and got credit shell from indigo.But now i am unable to book new ticket because it need to be book through via.com agent. If i am trying to call them they are not picking up the call also not replying to my mail. below is my PNR details PNR/Booking Ref:HW6B9H Please help me to solve this issue. Was this information helpful? No (0) Yes (0)
Aug 7, 2021 Complaint marked as Resolved Via.com / Flightraja Travels customer support has been notified about the posted complaint.
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Via.com / Flightraja Travels Customer Care

from Noida, Uttar Pradesh

Mar 23, 2021

Verified Support

The refund is processed to the same mode of payment
Kindly check with the concerned bank.

1. 17/02 15:38 - XXXX-XXXX-XXXX-9385 - Charge - Amount: 11518 - Transaction id: [protected] - Transaction Successful(CAPTURED)
2. 12/09 11:47 - XXXX-XXXX-XXXX-9385 - Refund - Amount: 10712 - Transaction id: [protected] - Transaction Successful(CAPTURED