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Via.com / Flightraja Travels

[Resolved]  Via.com / Flightraja Travels — credit shell issue with via.com

I have cancelled my ticket in March due covid19 and got credit shell from indigo.But now i am unable to book new ticket because it need to be book through via.com agent. If i am trying to call them they are not picking up the call also not replying to my mail.

below is my PNR details

PNR/Booking Ref:HW6B9H

Please help me to solve this issue.
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Aug 7, 2021
Complaint marked as Resolved 
Via.com / Flightraja Travels customer support has been notified about the posted complaint.
 
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Comments

The refund is processed to the same mode of payment
Kindly check with the concerned bank.

1. 17/02 15:38 - XXXX-XXXX-XXXX-9385 - Charge - Amount: 11518 - Transaction id: [protected] - Transaction Successful(CAPTURED)
2. 12/09 11:47 - XXXX-XXXX-XXXX-9385 - Refund - Amount: 10712 - Transaction id: [protected] - Transaction Successful(CAPTURED
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