[Resolved]  Via.com / Flightraja Travels — flight cancellation refund is pending since 12th april 2020

I have booked a flight on airindia ai-519 thrugh via.com on feb 18, 2020 from surat to bangalore having booking id (Fmnla3bpwgmd7) and travel date 12 apr 2020, 08:30. This flight got cancelled due to the national lockdown. So as per the rule, i should get the complete refund for this flight. But i didnot get refund till today 6 july 2020.

I tried to connect to their customer care several time but its not getting connected. Airline is telling to get refund from via.com as they have already initiated the refund.

Same is happening for another flight i booked from via.com to surat from bhubaneswar. Its booked on mar 20, 2020 and travel date was thu 26 mar 2020, 08:35. Booking id: fmnla3bpwgmd7. This flight also got cancelled due to national wide lockdown. I still have not received any refund for this booking as well.

Can you please look into this issue.