[Resolved]  Via.com / Flightraja Travels — Have been waiting for refund of my flight ticket FMNLF3BUD6Q4S from 7 months

Address:

Ebix Travels Pvt Ltd Bangalore - 560001 INDIA

Hi,
I have booked a flight with in.via.com from hyderabad to Canada on 24th of march to travel in April. Due to covid the flights have been cancelled.

Since then I have been following up with via.com many times. Its been 7 months now but no proper response from them. They initially said to follow up with air india. I followed up with air india and they said tickets booked through agent will be refunded by agent only. When i have communicated back the same to via, these people agreed to refund as per the airlines guidelines. But such a pathetic customer service from via that even after mutliple reminder to them to their email address [protected]@via.com there is no response about refund from them. My 80000 rs is with them and I am waiting for it from 7 months. In the last 4 months I have sent multiple reminders to these guys. No one cares to respond. They raise a new ticket id everytime which is of no use. I am in canada now and I please request the concerned department to look into this issue as soon as possible as i am very much concerned about my money.