[Resolved] Via.com / Flightraja Travels — Have been waiting for refund of my flight ticket FMNLF3BUD6Q4S from 7 months

anil.wmg

Oct 8, 2020

Address: Ebix Travels Pvt Ltd Bangalore - 560001 INDIA

Hi,
I have booked a flight with in.via.com from hyderabad to Canada on 24th of march to travel in April. Due to covid the flights have been cancelled.

Since then I have been following up with via.com many times. Its been 7 months now but no proper response from them. They initially said to follow up with air india. I followed up with air india and they said tickets booked through agent will be refunded by agent only. When i have communicated back the same to via, these people agreed to refund as per the airlines guidelines. But such a pathetic customer service from via that even after mutliple reminder to them to their email address [protected]@via.com there is no response about refund from them. My 80000 rs is with them and I am waiting for it from 7 months. In the last 4 months I have sent multiple reminders to these guys. No one cares to respond. They raise a new ticket id everytime which is of no use. I am in canada now and I please request the concerned department to look into this issue as soon as possible as i am very much concerned about my money.

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Aug 12, 2021

Complaint marked as Resolved

Via.com / Flightraja Travels customer support has been notified about the posted complaint.

Oct 13, 2020

Updated by anil.wmg My ticket number is FMNLF3BUD6Q4S. I have still not heard anything from via customer service yet.

Dec 02, 2020

Updated by anil.wmg Its been 2 months I have raised this request and I still dint recive any response from via.com. my 80000 rupees is still held with them. I am awaiting refund from more than 6 months from via

Feb 04, 2021

Updated by anil.wmg I dint get any response on this yet. My 80000 rupess is still held with via.com. Its been 3 months i have raised this request

Feb 04, 2021

Updated by anil.wmg Please let me know how to proceed on this request as its been 5 months i have raised this rcomplaint. Can i go through legally against via.com.please help..its been already 1 year my money us held with them

Verified Support

Mar 23, 2021

Via.com / Flightraja Travels Customer Care's response The refund is pending from the airlines all the refunds will be processed by 1st week of April.