I just booked a ticket on via.com. Later on it was noted that the return date exceeds the allowed stay period and have to change the return date by 2 days.
When i called into the customer care, the rep mentioned that he cannot see my details and asked me to call in during working hours.
Then i don't understand why you people have 24 hour customer service?
I am frustrated by the type of response and improper communications flows by via.com
At first, i received an email from via.com saying my ticket cannot be confirmed and either refund will be processed within 48 hours or you can customer care to know the status.
Then, after 20 minutes i received an email saying my ticket has been confirmed.
I would consider that if i receive an email mentioning "your booking cannot be confirmed", then i may have to book a new ticket since my previous request is failed.
When i called customer care to know why it was confirmed again, representative told that it could be sent by the airline system once confirmed..
Then why via.com has to send an email saying "your booking cannot be confirmed", before communicating with the airline?
Looking for someone to reply me and handle the issue.
May be a legal consumer complaint is needed for this careless company. Was this information helpful? | 
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