[Resolved]  Via.com / Flightraja Travels — Misrepresentation

Address: Mumbai City, Maharashtra, 400072

Website: in.via.com

Hi,

I recently booked the flight ticket from Chandigarh to Mumbai. The Passengers aged above 60 years. I selected the travel insurance policy in time of book the ticket. But Insurance is not included in ticket. The fault of via database server they not accept it. Mail to [protected]@via.com they reply to me our website does not accept insurance for Passengers aged above 60 years.

I am not accepting this points the below questions to [protected]@via.com but till date no one reply to my mail.

1. Where is mentioned in your website to not to accept insurance for passengers aged above 60 years ? Please clarify.
2. I had a booking earlier - E-ticket for August Month that time insurance was added in ticket automatically. (Find the attached ticket for your reference).
3. As per my earlier mail to Sat, Sep 17, 2016 at 4:15 (Subject: Insurance not Included in Ticket) to [protected]@via.com mentioning insurance not added then why VIA.COM support team responded rudely to me that the Insurance option was not selected while booking & later they called up to me to provide the screenshot of transaction pages. (Please find the attached mail conversation for your reference).

Above issue please help me.