Via.com / Flightraja Travels — no confirmation and false charges on baggage allowance

Via.com / Flightraja Travels

Via.com / Flightraja Travels — no confirmation and false charges on baggage allowance

B Bhavanachandani Jul 3, 2019

Hi, I am writing regarding my booking with via.com with booking id: fmnaf33xlssqj I made a booking for 2 return tickets to copenhagen on air india and everything with this booking has been a concern 1. I have not received any sorta booking confirmation, except that my card was charged for rs.94335.52 and it's been over 2 hours and i have not received a pnr, web ticket or anything in return. 2. Primary information that was not provided during ghe booking on baggage allowance. On their website, my booking - which is still in progress for the longest time shows that the tickets with air india is hand baggage only while the air india website clearly states the baggage allowance for all international flights. Which means i will have to pay for the excess baggage which is not acceptable! None of this is making sense and i'm short of over rs. 95k from my account. I haven't had sleep coz obviously no one is responding to my phone calls or e-mails. I would appreciate if this is looked into on high priority and the whole money is refunded on my account asap! I want this to be cancelled as it is the most inconvenient booking and i do not want my parents to go through any further trouble (Which i'm sure will happen) during their trip! Bhavana chandani +0 photos Was this information helpful? No (0) Yes (0)
Via.com / Flightraja Travels customer support has been notified about the posted complaint. Jul 03, 2019 Updated by Bhavanachandani I just received an e-mail from the agent via.com saying the tickets are now confirmed with a flight inclusion of 2 pcs baggage on each ticket but these are subject to charges from the airlines! What the hell is that supposed to mean? Like I said my parents are not very aware of these money ripping off tactics and i do not want their trip to go down the drain! The website sould also not give any sort of guidance and is charging me Rs.12000 inr to cancel my booking! Where is this figure calculated from? Coz I have been requesting for cancellation since the very beginning of the booking coz of how dodgy this website looks and now you sill charge me for it after it was confirmed(just now) over 12 hours later? Why are these fare rules and other details mot mentioned during the booking? Why is the baggage allowance not mentioned during the booking?(even when the airline is providing it in the airfare) I require and demand a cancellation with full refund so I can book the tickets directly with the airlines without any hassle! Nothing seems certain with this booking and I am not willing to take any chances with this. Jul 03, 2019 Updated by Bhavanachandani I would also like to mention that I tried verifying the tickets I received and no reference number or PNR is seems valid or acceptable to validate! I cannot be sitting and wasting anymore time on this! I would rather get my refund and book this trip through a CREDIBLE source!
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S

Syed Araib Muneem

Jul 23, 2019

My booking id is FMNAE201NSJTZA I have not received the ticket yet. Airline showing with PNR number if payment not received until 6 AM. TICKET WILL BE CANCELLED. Payment is already deducted.

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Via.com / Flightraja Travels
customer care contacts

Customer satisfaction rating

64%

Complaints

488

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19

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305

View all 488 Via.com / Flightraja Travels reviews & complaints

+91 80 6781 8181

+91 80 4043 3000 [Corp Office]

Magnolia, Block B, Level 4, Manyata Embassy Business Park, Outer Ring Road, Nagwara, Bangalore, Karnataka, India - 560045

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