Via.com / Flightraja Travels — No system mechanism for credit shell or refund of flight cancellation due to COVID

Via.com / Flightraja Travels — No system mechanism for credit shell or refund of flight cancellation due to COVID

A Ashwin Pinto Nov 23, 2020

There is not option to use credit shells. Airlines as well as SC states that agents should return or hold transferable credit shells. I am not able to use credit shell for my flight booking. 1. FMNAA3BF5D0XD 2. FMNAA3BF3SC6Z Was this information helpful? No (0) Yes (0)
Via.com / Flightraja Travels customer support has been notified about the posted complaint.
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Via.com / Flightraja Travels Customer Care

from Noida, Uttar Pradesh

Mar 23, 2021

Verified Support

FMNAA3BF5D0XD---

The refund is processed to the same mode of payment
Kindly check with the concerned bank.

1. 10/03 13:59 - Capture - Amount: 6254 - Transaction id: [protected] - Transaction Successful(TRANSACTION SUCCESFULL)
2. 07/01 12:41 - Refund - Amount: 5448 - Transaction id: [protected] - Transaction Successful)

FMNAA3BF3SC6Z--- the amount is under credit shell and the refund amount will be reflecting in agency account only by 1st week of April we will update you on the same.