[Resolved]  Via.com / Flightraja Travels — Not refunding amount

I had booked my spicejet flight on 18 march but due to corona virus flight had canceled and they give credit shell but yesterday when i talk to spicejet customer care for booking of flight they said that they had send whole credit shell money but there is no any money refunded in my account.I had book with credit card and we had payment of my credit card.
please refund my whole money as soon as possible
And also attached my ticket
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Aug 12, 2021
Complaint marked as Resolved 
Via.com / Flightraja Travels customer support has been notified about the posted complaint.
Dec 18, 2020
Updated by Tiwari nic
Please refund my ticket amount other wise we have to take strict action against your company

Dec 18, 2020
Updated by Tiwari nic
Please refund my whole ticket amount as soon as possible
Dec 18, 2020
Updated by Tiwari nic
Please refund my whole money as soon as possible

Verified Support
Mar 23, 2021
Via.com / Flightraja Travels Customer Care's response
The refund from the airlines is initiated to the credit shell and the same amount will be reflecting in our agency account only in the first week of April.
Complaint comments 

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Sir, i have booked my flight on march but due to pandemic all flights are suspended and my amounts are not refunded yet.
Please refund my amount as soon as possible this is my 4th time requesting message.
Please refund my whole money below i have attached my ticket

Tiwari nic's [Complaint's author] reply, Jan 5, 2021
Please refund my amount

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