Via.com / Flightraja Travels — product: airline ticket booking from toronto - bombay - toronto reference my booking no: fmnaf2qmxnbg1 dated 29 june 2018.

Address: Bangalore, Karnataka, 080

Website: via.com

While booking, the website indicates the tickets will be issued with in 3 to 5 hrs. After my payment of nearly 1.98 lacks debited to my bank account for 2 tickets now they say the pnr process was aborted and the refund is processed. The worst part is it is mentioned now it may take 7 to 9 working days to get it credited to my account.

I have responded to their mail, "fmnaf2qmxnbg1 aborted and refund status mail" as below:

Quote:

Its a pity my amount is getting locked for nearly 2 weeks including holidays and the worst is i trusted via.com and ended up unable to go for booking by other options too for the want of funds.
Well, when the web site says tkts will be issued 3 to 5 hrs and there are other conditions entered like cabin luggage and tkt cancellation etc., it doesnot speak about refund lead time, should the pnr process was unsucessful.
I have burnt my fingers already. Let via.com be frank in their ability in full filling their trusted customer needs.

Once the payment was accepted and the amount was debited from my account how it is justified to call a process "aborted"? Only via.com should answer without prejudice.

Now, i am left with no option keeping fingers crossed till i get my money back. Further, these 10 days waiting period to get my funds and then go for other option to buy the required product, an airline ticket, will i be successful? Is a damage done to me by via.com simply caz, i trusted their services.

Its a pity the failure is my funeral and i wonder how via.com would substitute this. A simple "sorry" is it a trade trick or the heartfelt condolence? It is god only knows.

Unquote:

The purpose of this email is travel agents service to their customers should ease the difficulties. I stead, they lock their trusted customers funds and put them into more problems. Further, they should be held responsible once they accepted the payment for the product. If they fail to deliver the product they should be penalised and should compensate for the losses they created to their trusted customers.

A cashless economy should it grow and if online transactions are to be encouraged such difficulties faced by common man are to be taken care. Will our prime minister and our digimitaries look into solving such tricky issues? We hope for the better.

Thanks and regards,
Haran