[Resolved] Via.com / Flightraja Travels — refund flight ticket value

dilipanne

from Kolkata, West Bengal

Address:

SOUTH DURGANAGAR,PO RABINDRANARAG,PATHERBANI LANE,, NERAR ANANDHA BHABAN, KOLKATA, Kolkata, West Bengal, 700065

I booked my flight ticket through via.com and canceled it on 19/07/2019. After 10 days air asia they transfer the refund value on 30/07/2019. But via.com they did't transfer the amount still now. Whenever i make phone call or send mail they reply same things wait for 7-8 days, after 7 days again when i send mail or phone call a customer care they reply same things wail for 7 days. On 6th august they reply that it takes 3 days more so after 3 days on 10th i make phone call they disconnect it and send mail with same reply 7-8 days. Now i am requesting please help me to get my refund value rs.14695.00 from via.com because now i don't trust them because they are not faithful with customer.

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Aug 6, 2021

Complaint marked as Resolved

Via.com / Flightraja Travels customer support has been notified about the posted complaint.

Aug 10, 2019

Updated by dilipanne My booking ref no is-FMNAA34GD2Y0D

Verified Support

Mar 24, 2021

Via.com / Flightraja Travels Customer Care's response The refund is processed to the same mode of payment
Kindly check with the concerned bank.

1. 12/08 14:57 - XXXX-XXXX-XXXX-7698 - Refund - Amount: 14695 - Transaction id: [protected] - Transaction Successful(CAPTURED)
2. 19/07 15:42 - XXXX-XXXX-XXXX-7698 - Charge - Amount: 16045 - Transaction id: [protected] - Transaction Successful(CAPTURED)