[Resolved] Via.com / Flightraja Travels — refund not made by via.com

Deepakm0511

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600079

My booking ref nos - fmnaa30r1750z air india flight on date 15 april 2019 the flight has been cancelled by the airlines and while i contacted the air lines flight statues they informed that they already cancelled ticket and sent the refund to you agent via on that same day but i not yet received refund amount of rs 4968.00/- till date while contacting via customer care they saying please contact air lines for endorsement copy or acknowledgment copy. So take a mean step to refund my money i booked through via web site so they have to take full responsible to arrange my refund.

Regards
Deepak g
[protected]

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Aug 13, 2021

Complaint marked as Resolved

Via.com / Flightraja Travels customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2021

Via.com / Flightraja Travels Customer Care's response The refund is processed to the same mode of payment
Kindly check with the concerned bank.

1. 30/03 12:24 - XXXX-XXXX-XXXX-1376 - Charge - Amount: 4964 - Transaction id: [protected] - Transaction Successful(CAPTURED)
2. 15/05 15:59 - XXXX-XXXX-XXXX-1376 - Refund - Amount: 4524 - Transaction id: [protected] - Transaction Successful(CAPTURED)