| Address: Shivaji nagar,Bangaluru, Karnataka-560001 |
From: indigo customer relations
Sent: mon, 06 apr 2020 00:32:23
To: "[protected]@rediffmail.com"
Subject: re: your indigo itinerary - xfqgmi-cancellation money not credited yet
Dear sir/ma'am,
Thank you for writing to indigo!
With reference to your email, i would like to mention that an amount of inr 15959 has been already refunded to the travel agency account originally used at the time of making the reservation.
Requesting you kindly get in touch with your travel agent to claim the refund.
Further, i would like to mention that an amount of inr 3500 has been protected under credit shell which you may utilise to book till 1 year from the date of creation with indigo.
In case of assistance feel free to contact us.
On 05/04/2020, 22:38:00, [protected]@rediffmail.com wrote:
Reminder-1
I am yet to hear from you till today.. I had cancelled the ticket but not received my money back yet.
Tnx
From: "bikas ghosh"
Sent: sun, 29 mar 2020 21:40:28
To: "[protected]@customer. Goindigo.in"
Subject: re: your indigo itinerary - xfqgmi-cancellation money not credited yet
Hi,
I have two queries on my air ticket cancellation, as mentioned below:
1. I have cancelled my ticket at corona virus epidemic duration i. E on 24th of march, but still you have deducted cancellation charges of rs.3500.00, why?. Pls refund rs.3500.00 as well and confirm back,
2. I have cancelled my ticket on 24th still the refundable money has not been credited in my credit account, why delay?
Waiting for your revert
Thx
From: "indigo"
Sent: tue, 24 mar 2020 12:41:59
To:
Subject: your indigo itinerary - xfqgmi
Email itinerary
Pnr/booking ref.: xfqgmi
Status date of booking*
Cancelled 24mar20
*booking date reflects in utc (Universal time coordinated), all other timings mentioned are as per local time.
Indigo passenger (S)
1. Mr. Hiron ghosh
Refund information:
• for bookings made through travel agent:
It is processed immediately upon cancellation, please contact the travel agent for the refund.
• for bookings made directly through indigo:
If your booking was cancelled online on the indigo website and you have opted for a refund, the balance amount will be credited to your credit/ debit card or bank account in 5 to 7 working days.
If your booking was cancelled online on the indigo website / call center / airport and you have opted for a reservations credit shell, you can use the available amount for future indigo bookings within one year by contacting our call center or through our airport ticketing counters.
If your booking was made and cancelled using your indigo website log in account, then the reservations credit will reflect in your registered log in account only. You can use this credit to make future reservations by logging in to your indigo account or by calling our 24x7 call center.
Fare summary
Total deductions
Inr 3, 500.00
Refund amount inr
15, 959.00
Personal contact information
Address : via
Company name : flightraja travels
Home phone : [protected]
Other phone : [protected]
Alt phone : [protected]
Email : [protected]@rediffmail.com
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