[Resolved] Via.com / Flightraja Travels — refund of the failed transaction for flight booking

Vrind Gupta

from Kaithal, Haryana

May 30, 2018

Address: Kurukshetra, Haryana, 136118

I had booked a flight through via.com on 14th may, 2018 and the transaction got terminated and the money was deducted from my account. I had registered complaint to both the bank and via.com but both are telling me that there is a mistake from the other side. Moreover the via.com is giving me date upon date for the refund and telling me to send the bank statement after the period given. When i mail the statement they gave me the excuse about the wrong bank statement. Kindly help me in solving this

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Aug 12, 2021

Complaint marked as Resolved

Via.com / Flightraja Travels customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2021

Via.com / Flightraja Travels Customer Care's response Kindly share your booking reference id

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Comments

Johney Kutty

from Idukki, Kerala

Jul 19, 2018

9/7/2018 booked Delhi to Trivandrum indigo flight ticket 10/7/2018 your flight trip cancelled please return my money

IndiGo Customer Care's response, Jul 20, 2018

Hi Johney,

We understand your concern and would like to inform you that booking is made through travel agency hence, we have processed the full refund in the same agency account. Kindly get in touch with the respective travel portal to claim the refund.

Regards,
IndiGo Team