[Resolved]  Via.com / Flightraja Travels — Ticket did not confirm nor Refund and the Travel Date Past already

Address: 8th Floor, 26/27, Headquarters- EBIX Travels ( Via.com)Raheja Towers, Mahatma Gandhi Rd, Ashok Nagar, Bengaluru, Karnataka 560001

Dear Team,
This is with regards to the flight ticket I have booked for my sister through Via.com on 2nd Sep 2020 for the travel data as 14th Sep 2020, Travel from Bangalore to Aizawl travel.
When I booked the ticket, it is showing Pending for confirmation and it was not confirmed till the travel date. So I tried reaching out the customer care asking them to refund the amount which was deducted but all the contacts I could find from their website, internet does not go through at it stopped in the IVR stage ( contact no[protected],[protected] . I visited office which is in MG road as well but it is closed and cannot talk to anyone.
I tried the option of emailing them via the contact email mentioned in their portal (email id [protected]@via.com) but no-one responded till complaint is written.
Its been a month after I booked the ticket and the travel date is also long gone, they should cancel the ticket and refund he amount, but it is still in pending status. Request you to please help us to get the amount refund.
Ref No for booking- FMNDA3D5JDEGX
Thanks in advance.

Regards,
Lalhriatpuii