Via.com / Flightraja Travels — via.com - non refund amt for cancelled flight
S
Shailendrakt
This is regarding my flight ticket booking through via com reference: fmnlf390jydih for route sector italy (Fco) to mumbai via istanbul for mon, 08 jun 2020 (4 passengers) cancelled by turkish airline. I spoke to airline global contact centre and they have confirmed am entitled to get full refund but agency (Via.com) has to initiate the request. Even turkish airline mumbai sales office also wriote in email to via com ([protected]@via.com) that due to flight cancellation passenger is entitled to full refund. Kindly assist the passenger accordingly. Despite that and multiple emails from my end to via.com they are not responding and neither reachable on phone and it is already over a month now. Full refund amount in question is inr 126, 339.44/- please help to get the full refund amount asap as this amount means a lot for my financial need in current covid situation.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Via.com / Flightraja Travels customer support has been notified about the posted complaint.
Aug 15, 2020
Updated by Shailendrakt Still no response from Via.com for refund. Please suggest way forward or any legal action to take against them
Aug 23, 2020
Updated by Shailendrakt Pls help to get this resolved as early as possible as full refund amount is pending for over 2 months now.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment