Via.com / Flightraja Travels — want refund of credit shell

Dhruwa

Jul 13, 2020

Address: Magnolia, Block B, Level 4, Manyata Embassy Business Park, Outer Ring Road, Nagwara, Bangalore, Karnataka, India - 560045 / Ebix Travels Pvt Ltd,Bangalore - 560001,INDIA,Email id : care@via.com

Website: in.via.com

I have booked an indigo ticket via via.com for 26 april from pune to kolkata for 3 passenger. Then due to covid flight got cancelled & credit shell was generated. Later when on 4 july 2020 i tried booking on indigo it did not allowed credit shell as it was not directly booked. Booking ref no: fmnaa3bnmsmcy

What i wanted to know from via.com as what is the process to redeem credit shell but after 3-4 mails & 4-5 phone calls no revert is received. Even on phone i have to keep listening ivrs for 20-25 mins without any response

Now i do not want to redeem but rather get full refund as dealing with via.com is becoming highly difficult.

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Via.com / Flightraja Travels Customer Care

from Noida, Uttar Pradesh

Mar 24, 2021

Verified Support

The refund is processed to the same mode of payment
Kindly check with the concerned bank.

1. 18/03 00:55 - XXXX-XXXX-XXXX-0635 - Charge - Amount: 9531 - Transaction id: [protected] - Transaction Successful(CAPTURED)
2. 20/01 17:29 - XXXX-XXXX-XXXX-0635 - Refund - Amount: 8871 - Transaction id: [protected] - Transaction Successful(CAPTURED)