Dear Sir,
Refer my email which I sent to Via and Spiceject on 18th November 18:30 pm
"As my discussion with Via executive and SpiceJet executive in afternoon
My booking reference no
FMNAA2U3KJAML for via
PNR no. EG5UHE for SpiceJet
As per via itinerary my flight timing is from delhi to Ahmedabad 18:45 pm in evening refer attached ticket of via.com
But as per SpiceJet for same PNR ticket is for Morning 6:20 am refer attached ticket
Via.com and SpiceJet have different database for same ticket and I am stuck up in between both of you.
Since SpiceJet have not my ticket for evening Hence have to book ticket from another airlines Goair 40, 066 INR, refer attached ticket
I need this money which I have to additionally pay 40, 066. From afternoon i am moving from pillar to post like a victim o[censored]r internal miscommunication. Do needful immediately
It is Via/SpiceJet's mistake How come via and SpiceJet showing two different itineraries. None of you is taking responsibility
I have attached all tickets here
1) via.com ticket
2)SpiceJet ticket
3)goair ticket
Do needful for additional money which I have to incurred because o[censored]
In absence o[censored]r affirmative action I will move to customer forum/legal opinions (econsumer.gov)
This tickets are for my 11 year old son and my wife. They stranded because o[censored]. We all family members came under tremendous depression because of this."
Last two days I am trying to call them, but their executives are transferring my email from here to there, only received a email from Ms. Sushma that she will revert back, but nobody is turning back.
I gave no of time reminder but no response.
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