[Resolved] Via.com — Refund fee

SantoshhGC

from Mumbai, Maharashtra

Mar 10, 2016

Address: New Delhi, Delhi, 110 015

Website: in.via.com

Hey Team,
My Flight LB-693 of 1 April from Visakhapatnam to Bangalore was cancelled and now while providing the refund they are deducting Rs.400 as I don't think it is fair enough to do so. I contacted them for the same but they said it is not refundable. Please let me know the solution and how can I get my refund back as soon as possible. Waiting for your response in this matter.
Thank you!
Regard,
Santosh

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Complaint marked as Resolved

Via.com / Flightraja Travels customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2016

Via.com / Flightraja Travels Customer Care's response Dear Santhosh,

Sorry for the experience, the amount deducted from your refund comprises of Via convenience fee and payment gateway charges.

Thanks
Team Via.

Verified Support

Mar 30, 2021