Via.com — Refund issue

Hi,

I had boiked a flight on 12th March through via.com, it got canceled on 1th March. I gave a call on the same day to Via spoke to Ashutosh, who said he is raising the refund request. I did not get a refund till today. Gave a call again today spoke to Adarsh who sd that they did not get the refund from the airlines so they cannot give a refund to me. Asked him to esc he gave his colleagues email id atiqur.[protected]@via.com for writing a complaint email, he also promised for a call back from Manager in 1 hour, it 8s more than 2 hours now. No call so far.