Via.com — refund not provided yet

Address: Level 4, Block B(Magnolia), Manyata Embassy Business Park, Outer Ring Road, Nagawara, Bangalore - 560045

Website: in.via.com

Hi,

I have booked flight to tirupati for 14th april from hyderabad.

Airline: trujet

Pnr: r22bkk

Booking id fmnaa3b42e04t

Amount: 4338

My flight was cancelled by airline due to current pandemic situation and as per government directions i am yet to receive my full refund which has been updated on the trujet airlines that they have provided the full refund without any cancellation charges, however via.com has not refunded the same to me. Still waiting for my refund.

I have tried to call the support of via.com, however there is no response from the support as they never answer the customer support calls.

I have sent multiple emails, however i have not recieved any reply from them email support team as well.

Pathetic service, would need my refund as soon as possible.