[Resolved]  Via.com — Refunding my money prior to my notice

Address: 560045
Website: via. com

I talked to Mr. Raju Yesterday on dated 09/04/16 at around 11:00 pm, i told him that i got call from airlines that your flight Air India Delhi to Port Blair is cancelled my PNR no. Y7JQ9. i just called to Mr. Raju to check how can i get the refund, not to tell him to refund me and after that i said i am going to talk to airline to get me another airline ticket and i disconnect the phone. than i went to airport authority Delhi, Air India Counter and told my problem then they arranged me another flight to port Blair via Chennai, later on i got a mail in respect of refund of my amount from via.com. i did want refund and i didn't told Mr. Raju to do so, he him self took decision to refund me . i want that voice chat recording between me and Raju. i incurred a huge loss as i booked the trip for one month depends on this day flight. now i have to cancel all my tickets onward.
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Complaint marked as Resolved 
Via.com / Flightraja Travels customer support has been notified about the posted complaint.
Verified Support
Apr 22, 2016
Via.com / Flightraja Travels Customer Care's response
Dear Manish,

Sorry for the experience, Can you please share your booking reference number to [protected]@via.com. We will look in to the matter and resolve it. And we apologize for the miscommunication happened between our customer support executive and you.


Thanks
Team Via
Verified Support
Mar 30, 2021
Via.com / Flightraja Travels Customer Care's response
The refund is processed to the same mode of payment and the refund details are :

Payment Details:
1. 25/09 07:21 - Capture - Amount: 17928 - Transaction id: 1616808 - Transaction Successful(SUCCESS)
2. 10/04 07:43 - Refund - Amount: 17928 - Transaction id:[protected] Transaction Successful(SUCCESS)
 
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    Via.com / Flightraja Travels Phone
    +91 80 6781 8181
    +91 80 4043 3000 [Corp Office]
    Via.com / Flightraja Travels Address
    Magnolia, Block B, Level 4, Manyata Embassy Business Park, Outer Ring Road, Nagwara, Bangalore, Karnataka, India - 560045
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