[Resolved] Via.com — Ticket booking from credit shell

RSubha

Nov 18, 2020

Address: Registered and Corporate office: RAHEJA TOWERS, # 26/27, 8th Floor, MG Road Bangalore-560001, Karnataka India CIN:U63040KA2007PTC041672 Tel: + 80 4043 3000 Fax:+ 80-40433045 email: care@via.com

Website: Via.com

We have booked our round trip ticket from Chennai to Delhi on Jan 20 and the amount has been kept in credit shell for future booking which is applicable for a year due to nation wide lockdown.

Now we have to book the tickets from Chennai to Delhi on 25th however there is no option in via.com app showing to enter the PNR/booking reference number to book the tickets to redeem the credit shell.

PNR/Booking reference Number
UMJRFA
QCFJSB

We also tried contacting the customer care multiple times, however it was not reachable
Several emails has been sent to [protected]@via.com however no response received yet.

Email ID from which tickets were booked-
[protected]@yahoo.co.in
roopa.[protected]@gmail.com

Almost 30K amount is stucked and none of them were ready to give the customer resolution, cheaters @Via.com

Resolution - We want to book the tickets for 25th Dec-20 or the amount needs to be refunded from via.com

Was this information helpful?

No (0)

Yes (0)

Aug 6, 2021

Complaint marked as Resolved

Via.com / Flightraja Travels customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2021

Via.com / Flightraja Travels Customer Care's response As the credit shell amount is utilized for the booking hence no refund for the same.

Related Via.com / Flightraja Travels reviews

View all 488 Via.com / Flightraja Travels Reviews

Comments

dhn consucompla

Feb 15, 2021

Uptill now, Via.com was our trusted Travel partner. But not any more. In Spicejet booking site, credit shell is visible. BUT their message says that we should book from the same travel partner. So I did that. BUT, On booking through Via.com booking site, there is NO OPTION to pay using the credit shell !!!

All mails to them are un-responded till date. Many phone calls have been made, but NO Response received even after long waiting periods.

dhn consucompla

Feb 15, 2021

PNR GCHT4D
Passenger names : DINESH NILEKANI
MANGALA NILEKANI

Date of booking : 31/1/2020
Travel date booked : 22/4/2020 by SG-611
At that time we did not know that COVID lockdown will happen.

Now they don't want to refund, so we are trying to book travel as per their imposed conditions, but still the credit shell is not available to complete the booking process.

I hope for a quick resolution before airfares go up.
Thank you