[Resolved]  Via.com — Ticket not booked and money not refunded

Address: Lucknow, Uttar Pradesh

I booked a bus ticket through this via.com site for journey from New Delhi to Lucknow. The bus was of company INDO CANADIAN TPT Co. After the billing transaction, i received a call from via.com ([protected]) in which i was told that my ticket is not booked due some issues with the traveling agency (Indo Canadian Tpt Co.) and my money will be refunded back to my account. Since the money is still not credited back to my account. VIA booking reference number is FMN1B5BR98H.
Booking was done on[protected] at 02:02pm. Till present date the amount is not refunded. Later i recieved a mail by Mr. Tanveer Ahmad from via.com which was as:

Dear Sir,

As per your request for ref FMN1B5BR98H booking is not confirmed due non availability of seat. the same has bee aborted and refund is processed kindly go-ahead with the different bus booking.


12/04 14:18 - Refund - Amount: 931 - Transaction id: - Transaction Successful(REFUNDED SUCCESSFULLY),


but the amount is still not recieved.