[Resolved]  Videocon — Not getting prompt service

Address:

Indore, Madhya Pradesh, 453441

I have purchased videocon AC, WM and Fridge 6 months back..that time I was sure that I will get good service in future. ..but I was wrong.

My AC is showing E5 problem since last Monday. ..tried all relevant numbers but no one is providing satisfactory solution.

Called on [protected] but its dead or what can't reach...also lot of people given me this number [protected], but don't know why no one pick up call on this..called several time and no one picked up call...even calling daily since last week.

Its really disappointing from big brand "Videocon"...if know such thing earlier, I would have not done mistake to choose videocon, surely would have gone for some other reputated brand.

Toll free number is not working. ..executives not receiving calls...what kind of support is this????

Finally my father got chance to talk on your complaint register number on Thursday, They said they will come on Friday to troubleshoot the problem within 48 Hrs. They have given service executive# number, he confirmed that he will come on Friday.
We have waited for whole day and not gone outside for our important work, but executive not came, In evening my father called Videocon, they also dont know why service executive not visited till now. Videocon said us that they will ask service executive to call us. Finally Service executive called us and said that due to rain he was unable to come to our location and will come on saturday...Is its service support..????, Isnt responsibility of service executive to call us and say his problem, so we would have done our important work??? This day we managed anyhow.

We thought he will come on Saturday, and again we not went outside for any work...but he didnt came not even called us...This is the worst thing happened...I m not at all satisfied with the service support and attitude of Videocon people.

If you are committing to troubleshoot the problem with in 48 hrs...u failed videocon...i will never never buy ur product, i know it will not effect you, but because o[censored]r stupid service i will ask my friends, family, relatives not to buy such a dump products where you cant even get a call back.

Now come and take back ur scrap...i will bear all expenses for u beggars...and don't even refund me my money.

The people receiving my mails, my calls are such a stupid that they don't know how to satisfy customer, how to provide sercvice, even don't know how to communicate#.

Is disappointing#, that i have purchase AC, WM and fridge from videocon#.