| Address: M 21 AKANKSHA APPTS NEAR SOLA RAILWAY CROSSING BEHIND KALASAGAR SHOPPING MALL, Ahmedabad, Gujarat, 382481 |
I purchased videocon led tv (Model – uhd led vnv43q549sam) on 08/11/2017 from vijay sales, ahmedabad. After about 1 year my tv had issue regarding screen and half of my tv screen gone black. So as earliest as possible, on the next i registered complaint regarding earlier mentioned issue to customer care. Then they sent technician to my home to resolve issue and they checked tv and have told me that tv screen need to replace and since it is under warranty period, they will replace screen within 15 days for free of cost. So i waited patiently for 15 days then i contacted to technician 2-3 time but he told me that he didn’t receive part from company and suggested to call and ask to customer care.
I called up them and they answered that “your part has been approved but yet to be dispatch and we will contact you whenever your part will be dispatched from here”. So again i waited patiently and from that time i called customer care more than 5-6 times but they are answering same matter as said earlier every time.
I decided to take matter to vijay sale since they are dealer but sadly they had no any answer and didn’t take any responsibility or even they didn’t take any action in this matter. Was this information helpful? | 
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