[Resolved]  VIP — VIP Skybag trolley warranty service

Address: Hyderabad, Andhra Pradesh

I have purchased a Skybags trolley bag from Bigbazar, Hyderabad on August, 2012. It has a 3 years international warranty. I called the German customer service number ([protected]) provided in the warranty card and they told me to contact VIP customer service via email ([protected]@vipbags.com; [protected]@vipbags.com) to have further details on the warranty service in Germany. I have problem with this trolley bag. I hardly used it since I purchased, but within 1 or 2 times o[censored]se the handle was broken and also the tires are badly damaged in such a way that I can not use it again. I wanted to have it repaired or replaced under warranty and contacted the customer service on the above email addresses given by the operator on the given phone number mentioned above. A lady from the vipbags customer service contacted me back asking for pictures of the damaged parts of the bag. I sent detailed photographs of the damaged parts on the bag and I had put the above 2 email addresses in CC of that email. It's been 6 months since contacted me for the pictures and I didn't get any response from her and not even from the other customer service representatives. I contacted again in March, 2014 asking for any update. Again, no reply. I am a student and currently I am studying in Germany and I am not able to take any legal action. So, I request you to help me in this regard. Thank you, Dhanunjaya rao Kodi.