I bought a Carlton Laptop bag on 20/11/2018 from Carlton counter of Shoppers Stop at South City Mall, Kolkata. Bag EAN is[protected] and the transaction no. is 944/119/128. It cost me a good sum of 8, 100 INR. I went for it because it was sold to me as a pure leather bag which is supposed to have nearly a lifetime longevity.
However, to my utter surprise, the bag has started deteriorating right after 4 years. In fact, had there not been two years Covid periods (when I did not use the bag at all) it would have deteriorated much before, within a couple of years after buying - within warranty period.
I went to Carlton shop and wrote to VIP Customer Care, for replacement or repair - both refused to do anything citing that the product is not within warranty period. A leather bag of this range cannot last only till the warranty ends. that is not acceptable.
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