| Address: Gautam Buddh Nagar, Uttar Pradesh, 201301 | | Website: vishalmgamart.in |
I had bought a tandem gas stove from vishal banghel, Noida, on 06 Nov 2016. via bill no:- 323/[protected] for Rs. 2230.99.
This product started troubling us but the Tandem people came andcasually ignored our complaint.
on 1/3/2017 the Gas Stove blasted like a bomb and the Glass even hurt my daughters and Son who were in the Kitchen at that time but it was a very risky accident. the entire Glass Top was damaged and the Stove was badly damaged.
I moved a complaint and tandem people cameon 3/3/2017 and assured us that they will replace the Stove within a week.
Thereafter I continuously followed my complaint and no one heard. Even I went to Vishal Store several times and shown the unworthy Gas Stove but they only promised us to revert back soon. on 24/03/2017 I once again visited the store and they once again gave me complaint no. 2248261.
Tandem and your people continuosly change their stand. sometimes they say we will do it free oc cost. come to vishal mart nd get it changed, we will revert back within half an hour and so on. sometiimes they say we need to give the rs 1500 and so on. No one is seriously taking my complaint. even the fact is that we escaped death bxoz of the faulty product sold by you.
I once again request you to kindly replace my 2 months old damaged gas stove free of cost witnin 3 days or pay me damages for the mental agony and trauma you caused me by uyour inefficient services.
Umesh Mathur
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Vishal Mega Mart - Customer Support
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