Vishal Mega Mart — Regarding the redeem issue

Address: Rohtak, Haryana

Good afternoon, I Dr Sidhant singh had purchased the goods from vishal mega mart Rohtak on evening of 11/05/15. I went there to purchase prestige 3 liter combined conduction pressure cooker. There i was told by Mr Virender Lohan that I can purchase the items excluding that cooker worth Rs 2000 & i will directly get a discount on that cooker on my next purchase next day. I showed him clearly that if it is possible for me to get on it, as they had asked to purchase 1000 rs item next day to avail discount, he told me yes sir, you dont take this cooker today & you buy it next day to get discount as you dont need to buy any other item next day as cooker prize is 1200 Rs approx. So after confirming from him and two other staff members from there i bought items worth 2030 Rs. But next day when i reached there to buy that cooker, the staff there told me that it is not available as this item comes in discounted one, when i told Mr Lohan That yesterday I showed you that item so many time & confirmed from you, he said he was busy eating snacks & he mistakingly misguided me just like that. He had a vary casual attitude towards the customer complaint, I asked him why you didnt take any pain to tell me clearly yesterday when i asked you about the product, when the management had placed you there to help us rather than enjoying your snacks. Then he told me that it is a management error, and the customer have to suffer. I asked him to give me that cooker at non discounted prize, even than he denied, as my purpose to visit that place is only to buy that cooker & till date I am not having that. That mall has about more than 200 pamplets showing the schemes of discount & not even a single one is displaying that the 400 discount wiill be available on non disounted prize, which is the most displayed pamplet which a customer see & buys things & later on when he claims his reedemed amount he has been shown a single barely visible pamplet where it has been written that non discounted items are availed only. I asked him why you have not put just 3 words on that 200 pamplet that it is available only on non disounted items, then he said it is a management issue. Sir I highly unsatsified from the treatment I got there, and the purpose to visit that place has yet to be solved. Please solve this issue here and as soon as possible. I have attached pictures showing that pamplets which are about 200 in that mart, and a single small pamplet showing that conditions which is barely visible as you can see. I am also attaching the picture of product code of what I went to purchase, plus the phone number of Mr VIRENDER LOHAN as told to me by him