Vishal Mega Mart — Replacement or repair

Address: Kamrup Metropolitan, Assam

I purchased two jackets (winter clothes, mens wear) from Vishal, Paltanbazar, Guwahati, Assam on 03/01/2014 amounting to Rs.3050/- in total. The two jackets were similar and of same brand. Before purchasing, I tried one jacket and found it ok. On that basis I took another jacket. When I came back to home, I tried and and found that the chain hook in another jacket was missing. I went to Vishal again on the same day and intimated the same in the exchange counter. The lady sitting in the exchange counter called the concerned person and then I requested that person to replace the jacket and if he is unable to replace than kindly fit one hook that was missing, which they could have done easily from their repairing counter. But the concerned person told me that "since you have purchased defective items so no replacement or repairing shall be done". I was amazed by the response of that person and told him "is that your customer retaining policy", he got angry and told me to get-off immediately. Thank you VISHAL MEGA MART. You will go a long way with this kind of idiotic sales or customer handling person. Thank you.