Vishal Mega Mart — Staff behaviour

Address: Shimla, Himachal Pradesh

Today around 11:30 am to 12:45 pm, I with my wife and 2 daughters ( 11 yrs & 6 yrs) was at Vishal Mega Mart, Sanjauli, Shimla. My daughter and my wife wanted to go to washroom but it was locked and was written that it is out of order ( i have clicked the photograph also). later after 10 mins 2 ladies attendant came and said that since they have just cleaned hence they have locked it. I again asked my wife and daughter to wait for some time more but after 15 mins when again I asked your staff, now they said that since water is not their hence they have locked the washroom. After such iresponsible team reverts, finally I asked your person to call the manager immediately. After 45 minutes of my struggle finally they opened the washroom. When I asked them for complaint book, your team was running here and their to find it. It seems you do not have SOP to keep complaint book at your unit. Finally I had to write on a feedback form ( I have taken the photograph of it). Your store manager entered in front of me at approx 12:30 hrs and even after seeing me also he did not stopped their and neither later came to listen the problem. My suggestion would be : Pls keep customer friendly managers, who is not only responsible for attending customer complaints but also attending customers for up-selling and produce a role model to his / her juniors. Overall, it was my worst experience at your place today and will never suggest anyone to visit there.Kindly ensure that this is not repeated again, so that you should not loose more customers. I am also in a service hospitality industry as General Manager and understands the importance of guest travelling with their family members and it really pains me when some body do not gives his / her best for what they are paid for. Hope this complaint would be taken seriously. However I have spoken to Local police station and have asked them to make surprise visit to your place so that visitor's / customers do not suffer more. Regards, Kamlesh Singh + 91 [protected] +91 [protected] E.mail : [protected]@gmail.com