Vishal Mega Mart — very poor service, rude and unhelpful staff

Dear Sir It is very unfortunate to inform you that your extremely rude staff and very unhelpful. 5 days ago I purchase a mixer from Vishal Mega Mart, Rajpur Road Dehradhun. Whose blades of the base and the jar damaged in the first use itself. I requested them for replacement or help me in any other way.Firstly there was no support from your customer desk. When I spoke to the Manager he was busy with another friend of his with Vishal Mega Mart card tagged on him. Even they were not ready to solve my problem just saying that they don't replace electronic equipments. Firstly they are illiterate as they don't know the meaning of warranty. When I asked for their employee ID. I was verbally abused. . I would appreciate if this matter is taken up and a strict action is taken against such staff members and also a proper service be given . I.E. replacement or credit note