Vision Express — Delay is delivering replacement, horrible quality

Address: Kukatpally Branch

I have ordered extremely costly pairs of spectacles (2) and they took the order from home. They kept calling me to the showroom during these unsafe times saying that the order was ready and everytime I visited the store, taking the risk of stepping out, they said that the frame has not reached them from the laboratory. This happened twice and finally after raising a complaint they delivered the pieces home. The quality of the frames and the make was horrible and just not according to the price or according to the make that I had specifically requested. When I told them that this is not up-to the mark they had the audacity to counter me and say that the mistake is on my part. I told them that I have been using spectacles since 12 years and understood what goes into the making of the frames. They still remained adamant. I asked them to replace the glasses which is when they stopped responding to calls. They started recognizing my phone numbers and refused to pick calls. I have had to make calls to their manager from a different phone number each time, which is a pathetic experience. They take more than the designated time to finish their so called regulations which doesn't even end up with the production of a polished product. They have no value for time or money. No consideration for customers regard to safety issues, pathetic service, pathetic customer service, horrible lab teams who seem to have no first hand experience with crafting good spectacles. Will not recommend this store to anybody. Really disappointed with their extremely pathetic services