Vlebazaar — detective zinq ups for router delivered, return not getting processed

Address: Vle Bazaar Private Limited X-52 Dlf Phase 2, Near Cyber City, Gurgaon 122001, Support: +91 9355516324

Website: Vlebazaar.in

I had requested return and replacement for my order:
Product Name Model Price Return Type Reason Return Quantity Total (with tax)
Zinq 12V 2A UPS for Router, Intercom, CCTV, Set-top Box with Upto 4 Hours Power Backup ZQ-6600 (Black) ZQ-6600 ₹759.00 Replace Defected /does not work 1 ₹895.62
Additional Information

Defective UPS not storing charge, only passing through power.

But so far didn't receive any return pickup or replacement information. It has been so many days since I raised the ticket and called customer support so many times still no response

Return request details below:
Return Id Order Id Product Reason Quantity Return Status Date Action
36604 3019450 Zinq 12V 2A UPS for Router, Intercom, CCTV, Set-top Box with Upto 4 Hours Power Backup ZQ-6600 (Black)
Defected /does not work
1
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