Vlebazaar — Refund not Received Since 2 Years

Address: Vle Bazaar Private Limited X-52 Dlf Phase 2, Near Cyber City, Gurgaon 122001,

I am writing to file a formal complaint against Vlebazaar regarding their failure to process a refund as promised.

I placed an order with Vlebazaar in 25/04/2022 with Order ID #1538379 with amount of ₹13, 599.00 . Unfortunately, I had to request a refund due to unforeseen circumstances. Despite numerous attempts to resolve this matter through their customer support, I have faced nothing but delays and false promises.

The customer support team at Vlebazaar has repeatedly assured me that the refund would be processed on various dates, such as the next day, by evening, or by Monday. Regrettably, these commitments have not been honored, and the refund has not been credited to my original payment method, which is my Credit Card.

To compound the issue, Vlebazaar has credited the refund amount to my Vlebazaar wallet instead of the agreed-upon method of refunding it to my Credit Card. This not only contradicts my explicit request but also raises concerns about the transparency and integrity of their refund processes.

Despite raising multiple tickets, each one has been closed with a response that encourages me to use the wallet for future purchases, which is not a satisfactory resolution to my request for a refund to my original payment method.

I am seeking your assistance in resolving this matter and ensuring that Vlebazaar adheres to ethical business practices. I kindly request your intervention to compel Vlebazaar to process the refund promptly to my Credit Card, as originally agreed upon.

Thank you for your attention to this matter. I trust that your intervention will lead to a swift and satisfactory resolution.

Sincerely,

Mohit Kumar