VRL Logistics / VRL Group — After accepting door delivery shipment asking extra amount

Dear sir/madam,
we book VRL service for door delivery when shipment reach destination place at that time pune office ask extra amount other then our booked receipt amount and not delivery our shipment.
also we booked on 08.04.2022 and destination they got on 14.04.2022 the distance between from to destination place is 750 km approx. and they take more then 6 days please solve our query
VRL Tracking Number: [protected]
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    VRL Logistics / VRL Group Phone
    +91 83 6230 7800 [Customer Care]
    +91 44 3532 6111 [Chennai]
    +91 80 2699 2525 [Bengaluru]
    VRL Logistics / VRL Group Address
    Rs No. 353/1, Varur, Post Chebbi, Taluk Hubballi, Dist. Dharwad, Hubli, Karnataka, India - 581207
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