VRL Logistics / VRL Group — Asking extra fair

Hello I am Manish actually my friend booked a parcel from Dharmapuri Tamilnadu to Nowrozabad in Madhya Pradesh on 5th of March after waiting for pleasant 5 days on 10th I got a call from so-called "VRL Jabalpur" that your parcel came plz take it off and I said what I got a clear reason for that question from here my place to Jabalpur it will be around 140kms so how can I come to that far to take up a big package(6'feet length 6'feet width) its almost impossible task for me and after discussing with Mr. Mishra he said that pay full due and take it from here which is 2411 and it concludes Freight -1625 stationary cahrges-50 handling charges -75 door delivery charges -600 toll/FOV/sms it's around 61 and total costing would be 2411rs and when I asked what is the difference between door delievery charges and normal bill charges they have been concluded that it is service charge and this is compulosry you need to pay and i got a little stroke and after getting no pleasant response from them when I called up the customer care team they told me that clear difference between that two if the product is delievered to your door steps then its conclude that door delievery charge which is around 600 rupees and when i asking for the solution he said plz call Dharmapuri branch or Jabalpur branch for the resolution and i waited for almost two days after 2 days the VRL dharmapuri branch called, me and said that if you wont take that package before monday then it will be revert back to dharamapuri and screaming at me and i hung up the phone after searches i figured it out that its a holy scam which is running through VRL logistics that he will accept every location in the world which you throw at him and they will be deliviring that package to that location which they have access basically they have office at that location they will deliviring to those place only but they refuse to tell that because they want money thats it and if you want clarification here is my Lrno- [protected].
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VRL Logistics / VRL Group customer support has been notified about the posted complaint.
Mar 13, 2022
Updated by iimanish
Not resolved
Mar 15, 2022
Updated by iimanish
if the consignor is given the wrong information then deliver the parcel to the wrong address whatever is given to you
Mar 15, 2022
Updated by iimanish
if he was ready to ship for 3000 then ok for me
Mar 16, 2022
Updated by iimanish
please be fast to ship that product
 
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    VRL Logistics / VRL Group Phone
    +91 83 6230 7800 [Customer Care]
    +91 44 3532 6111 [Chennai]
    +91 80 2699 2525 [Bengaluru]
    VRL Logistics / VRL Group Address
    Rs No. 353/1, Varur, Post Chebbi, Taluk Hubballi, Dist. Dharwad, Hubli, Karnataka, India - 581207
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