VRL Logistics / VRL Group — Booked non AC bus but they forced me into AC bus

I am traveling right now on July 10th 2021 from Bangalore to Dharwad. I had booked Non AC bus as I can't withstand AC bus travelling. But even without informing, they got me into AC bus which is pathetic. How is VRL's service so pathetic? Also there is no washroom in Yashwanthpur VRL office where our pick up van dropped us 2 hours before our actual bus finally reached. What action do you really take from these complaints?
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VRL Logistics / VRL Group customer support has been notified about the posted complaint.
 
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    VRL Logistics / VRL Group Phone
    +91 83 6230 7800 [Customer Care]
    +91 44 3532 6111 [Chennai]
    +91 80 2699 2525 [Bengaluru]
    VRL Logistics / VRL Group Address
    Rs No. 353/1, Varur, Post Chebbi, Taluk Hubballi, Dist. Dharwad, Hubli, Karnataka, India - 581207
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