VRL Logistics / VRL Group — Bus not same as booked

Currently I'm traveling in a vrl bus from Mumbai to Bijapur, I have booked ticket in sleeper bus, but when the bus arrived it was a sitting chair they told us at hotel the other bus is waiting for us but now the hotel is in the Pune and they are forced us to travel like this till Pune and charged us for the sleeper and also condition of the bus is too poor, dirty the sit cover is fool of dust I want my money back! Worst experience ever!