VRL Logistics / VRL Group — Business loss due to VRL

We are completely relied on local transport companies for our logistic support.
Our current transporter VRL logistics warehouse Fasi Ali Jorhat branch, showing the same irresponsible attitude towards our losses accruing from their miss handling of our material, Goods thefts, harassing our receiving party, blaming us for their mishaps, creating our bad image and its ends with sharing our party details with competitor from where they are getting commissions in return.
This has been notified many times with local transporter agencies and in mail to their corresponding heads but they ignore or threat us not to send our consignments thru them.
Recent Event:
Date[protected] our bill SHN[protected]
BILL TO RADHA TEA PACKAGING UNIT SAWAIMADHOPUR 322001
VRL BILL NO [protected] DESTINATION KOTA (NEAREST VRL WH Location to delivery point chosen by VRL Booking office)
VRL KOTA WH called our receiving party on 12th Nov 2022 stating that booking mistake done by us while booking and now our party should arrange his own transport to collect the material with letterhead stating that this is our mistake.
Party paid double the amount for pickup with whole day harassment from KOTA VRL later he received material in bad condition with difference in actual Weight.
When we inquired in local Jorhat VRL office contact person Mr Digen he laughed on our misery and stared blaming us without even checking the facts. Threaten us not to send our consignments anymore thru VRL.

Date[protected]
BILL TO MR SOURAV KOLEY bill SHN[protected]
VRL BILL NO [protected] DESTINATION HAWRA
Bill to Mr Sandipan Roy bill SHN[protected]
VRL BILL NO [protected] DESTINATION DURGAPUR
This time 2BAGS sent to Sourav Hawara which billed to Sandipan Durgapur visa versa.

Date[protected]
Bill to EK PREMACHA CHAHA bill SHN[protected]
AS PER LAST UPDATE MATERIAL IS STILL IN HAWARA.
Was this information helpful?
No (0)
Yes (0)
VRL Logistics / VRL Group customer support has been notified about the posted complaint.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    VRL Logistics / VRL Group
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    20%
    Complaints
    1257
    Pending
    0
    Resolved
    252
    VRL Logistics / VRL Group Phone
    +91 83 6230 7800 [Customer Care]
    +91 44 3532 6111 [Chennai]
    +91 80 2699 2525 [Bengaluru]
    VRL Logistics / VRL Group Address
    Rs No. 353/1, Varur, Post Chebbi, Taluk Hubballi, Dist. Dharwad, Hubli, Karnataka, India - 581207
    View all VRL Logistics / VRL Group contact information