[Resolved]  VRL Logistics / VRL Group — Complaint Against LR No [protected]

Address: Plot No 1973/2267, At - Narayan Vihar, Po-Phulnakhara,

Dear sir
I have booked consignment from Tiptur to Garhwa, jharkhand Pin code 822128 where i have clearly mentioned delivery address in invoice copy. But after getting LR copy I saw the destination place is Vanarasi local TPT. Today morning I got two phone call from two different no as they told me they are calling from VRL Tiptur
+[protected]
+[protected]
They told me there is wrongly mentioned destination point. To correct the LR no [protected] you have to pay Rs.4757/- as freight amount for which we will move your consignment to mentioned address. I told them you send me mail from your registered mail id to me. They dropped a mail and on which I paid Rs.4757/-. Through scanner code of VRL LOGISTIC. After some min they told me due to slow server they are not getting transaction id. They claimed they returned my amount and asked me to directly pay to their company account. They sent a screenshot of returned amount Rs.4757/- from South India bank, which still has not been credited to my account. They gave me VRL LOGISTICS LTD, Bank details and forced me to send Rs.4757/- Amount. I paid above amount. They told me they received my amount and told me that they will send me updated LR No. But still now i have not received any LR copy or message or my returned amount.
I have all supporting documents. Plz check from your end and revert me.
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Apr 19, 2023
Complaint marked as Resolved 
Dear sir I have booked consignment from Tiptur to Garhwa, jharkhand Pin code 822128 where i have clearly mentioned delivery address in invoice copy. But after getting LR copy I saw the destination place is Vanarasi local TPT. Today morning I got two phone call from two different no as they told me they are calling from VRL Tiptur +91 90442 93549 +91 98714 71381 They told me there is wrongly mentioned destination point. To correct the LR no 1065184295 you have to pay Rs.4757/- as freight amount for which we will move your consignment to mentioned address. I told them you send me mail from your registered mail id to me. They dropped a mail and on which I paid Rs.4757/-. Through scanner code of VRL LOGISTIC. After some min they told me due to slow server they are not getting transaction id. They claimed they returned my amount and asked me to directly pay to their company account. They sent a screenshot of returned amount Rs.4757/- from South India bank, which still has not been credited to my account. They gave me VRL LOGISTICS LTD, Bank details and forced me to send Rs.4757/- Amount. I paid above amount. They told me they received my amount and told me that they will send me updated LR No. But still now i have not received any LR copy or message or my returned amount. I have all supporting documents. Plz check from your end and revert me.
VRL Logistics / VRL Group customer support has been notified about the posted complaint.
 
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    VRL Logistics / VRL Group Phone
    +91 83 6230 7800 [Customer Care]
    +91 44 3532 6111 [Chennai]
    +91 80 2699 2525 [Bengaluru]
    VRL Logistics / VRL Group Address
    Rs No. 353/1, Varur, Post Chebbi, Taluk Hubballi, Dist. Dharwad, Hubli, Karnataka, India - 581207
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