VRL Logistics / VRL Group — Congratulations! a customer died

I am a regular customer who use VRL buses for travel.
On 10, April 2022, I booked a bus to Sirsi. A pick up bus brought me to VRL office at Sheshadri Road at 8:26. I have not received the bus number or driver contact details. When enquired, they asked me to walk to Gandhinagar office and bus will leave by 9pm. I rushed without having food and walked for half an hour to reach out Gandhi nagar since the place was not familiar.
Till 9:14 pm no details was sent about my travel bus. I got to know the bus number by asking lot of people.
The customer care number was not reachable. I tried more than 10 times.

The situation made me anxious since any communication was not there. This was not expected by VRL.

Congratulations ! You lost one loyal customer.